Refund & Cancellation Policy

Last Updated: 01 October 2026

At Fieldforge Infra, we aim to provide quality sports equipment and sports infrastructure solutions. This Refund & Cancellation Policy explains the terms applicable to product orders, service bookings, and project-related engagements made through our website.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched or processing has reached an irreversible stage.

Once an order has been dispatched, cancellation may not be possible.

Cancellation requests will be reviewed based on the current status of the order.

2. Refund Eligibility

A refund may be considered in situations such as:

• Order cancellation approved before dispatch
• Product received in damaged condition
• Incorrect product delivered
• Product significantly differs from the ordered product
• Order cannot be fulfilled by Fieldforge Infra

Refund eligibility may depend on the nature of the product, order status, and circumstances of the request.

3. Damaged or Incorrect Products

Customers should inspect products after delivery.

If a product is received damaged, defective, or incorrect, the issue should be reported as soon as reasonably possible with appropriate photographs or other supporting information.

Fieldforge Infra may review the submitted information before approving a replacement, return, or refund.

4. Non-Returnable Products

Certain products may not be eligible for return or refund because of their nature, including:

• Customised products
• Specially manufactured products
• Products prepared according to specific customer requirements
• Used or damaged products caused by customer handling
• Products that cannot reasonably be resold due to their condition

The applicable return conditions may vary depending on the product.

5. Return Conditions

Where a return is approved, the product may need to be returned:

• In its original condition
• With original packaging where applicable
• With accessories and included components
• Without customer-caused damage
• Within the return period communicated for the particular order

Products that have been used, altered, damaged, or improperly handled may not qualify for a refund or replacement.

6. Refund Processing

Once a refund is approved, the applicable refund amount will be processed through the appropriate payment method or process used for the transaction.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

7. Shipping Charges

Shipping or delivery charges may not be refundable in every situation.

Where a return or refund results from an incorrect product or an issue attributable to Fieldforge Infra, applicable delivery charges may be considered according to the circumstances.

8. Sports Infrastructure Services

For sports infrastructure projects, including court construction, synthetic surfaces, sports flooring, turf installation, running tracks, and related services, cancellation and refund terms may depend on:

• Project stage
• Material procurement
• Site preparation
• Customisation requirements
• Labour or installation work already completed
• Advance payments
• Project-specific quotation or agreement

Any project-specific terms agreed upon with the customer will apply where applicable.

9. Advance Payments

Advance payments made for customised products, materials, infrastructure projects, or specially arranged services may be subject to specific cancellation conditions.

If materials have already been procured or work has commenced, the refundable amount may be adjusted according to the work, materials, and expenses already incurred.

10. How to Request a Cancellation or Refund

Customers should provide relevant order or project details along with the reason for requesting cancellation, return, replacement, or refund.

Requests will be reviewed and processed according to this policy and any applicable order-specific terms.

11. Policy Changes

Fieldforge Infra reserves the right to update this Refund & Cancellation Policy when necessary.

Any changes will be published on this page with an updated Last Updated date.

12. Business Address

Fieldforge Infra
House No. 290, Street No. 10,
Sector 8, Gurugram, Haryana, India