Shipping & Delivery Policy

Last Updated: 01 October 2026

At Fieldforge Infra, we aim to ensure that sports equipment and other products ordered through our website are processed and delivered safely and efficiently. This Shipping & Delivery Policy explains our general shipping and delivery terms.

1. Order Processing

Orders are processed after successful confirmation of the order and payment, where applicable.

Processing time may vary depending on:

• Product availability
• Order quantity
• Product specifications
• Customisation requirements
• Packaging requirements
• Delivery location

Products that are readily available may be processed faster, while customised, bulk, or specially sourced products may require additional time.

2. Delivery Time

Estimated delivery timelines may vary depending on the product and delivery location.

For standard sports equipment, delivery generally depends on the availability of the product and the logistics service used.

For bulk orders, customised products, sports infrastructure materials, and project-related supplies, delivery schedules may be discussed separately with the customer.

The estimated delivery date provided at the time of order is only an estimate and may be affected by circumstances beyond our control.

3. Shipping Locations

Fieldforge Infra may provide delivery services to locations within India, subject to product availability, logistics feasibility, and applicable delivery conditions.

Certain large, heavy, specialised, or infrastructure-related products may have location-specific delivery arrangements.

4. Shipping Charges

Shipping charges may vary depending on:

• Product weight and dimensions
• Quantity ordered
• Delivery location
• Type of product
• Transportation requirements
• Special handling requirements

Applicable shipping charges, where applicable, may be displayed or communicated before order confirmation.

5. Bulk & Institutional Orders

For schools, colleges, academies, sports clubs, institutions, government organisations, businesses, and other bulk customers, delivery arrangements may differ from standard individual orders.

Transportation, unloading, installation, and other logistics requirements may be handled according to the specific quotation or project agreement.

6. Sports Infrastructure Materials

Products and materials associated with sports infrastructure projects may require specialised transportation.

For products such as synthetic turf, sports flooring, court materials, poles, nets, goal posts, and other large or project-specific equipment, delivery schedules and transportation arrangements may be agreed upon separately.

7. Installation & Project Delivery

Where installation or on-site services are included, delivery and installation may be scheduled according to the project's requirements.

Site readiness, accessibility, weather conditions, material availability, and other project factors may affect the installation schedule.

8. Delivery Delays

Fieldforge Infra will make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances such as:

• Transportation disruptions
• Weather conditions
• Natural events
• Regional restrictions
• Logistics issues
• High-volume periods
• Supplier delays
• Other circumstances beyond our reasonable control

Such delays do not automatically qualify an order for cancellation or refund.

9. Incorrect Delivery Information

Customers are responsible for providing accurate shipping and delivery information.

Fieldforge Infra will not be responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

10. Delivery Inspection

Customers are advised to inspect the package and product condition upon delivery.

If a package appears visibly damaged, customers should document the condition with photographs and report the issue as soon as reasonably possible.

Any damage or incorrect-product claim may require supporting photographs, order details, and other relevant information for verification.

11. Undelivered or Returned Shipments

If an order is returned because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply.

Any refund in such circumstances will be subject to the applicable Refund & Cancellation Policy.

12. Delivery Confirmation

Delivery may be confirmed through the logistics provider's tracking system, delivery confirmation, proof of delivery, or other applicable delivery records.

13. Policy Changes

Fieldforge Infra may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the revised Last Updated date.

14. Business Address

Fieldforge Infra
House No. 290, Street No. 10,
Sector 8, Gurugram, Haryana, India